Suggestion: Hashtags in conversation to apply label
When using a # in the conv box pop app the label chooser with a similar interaction to how @ activated the assign chooser
Similar to your Shopify integration. 3,876,748 websites use WooCommerce, or 68,000 of the world's top million websites.
Add existing attachments
When forwarding a mail, or replying, a button to add the attachments that were in the previous mail.
Highlight terms in search results
The search function returns a list of conversations and emails containing the query but it doesn't highlight them inside the conversation. Conversations can be very long may not even load the portion containing the search terms.
View all attachments in the conversation / email thread
Front has a similar feature when you click on the information icon. It lets you preview all attachments in the email thread and download them instead of searching for them through emails. It is very useful as we send clients a lot of PDF documents and it would be great to se them all in one place.
send as new (like Outlook or Apple Mail)
with this function it would be possible to grab an old mail with similar recipients, subject and text for edititing without creating a group and copying text and subjetc
Improve Label Color
The colors which are there are not strong enough, they can be overseen easily. Also there should be a few more to be selected from
Analytics / Reporting
Measure performance metrics like response time and message volume for more data-driven decisions thanks to users statistics.