Ari Gunzburg: The reason I closed it (after asking Rob), is "general" feedback topic like "Everything is bad", are hard for us to take action on. It's better to be more precise.

e.g. "Since last update, doing this specific action X, is harder and takes 2 more clicks"

Philippe Lehoux I understand completely. However, before the new update, the app worked basically, with fast clicks, like only one click to send a new email. Now everything is harder with more clicks. No, I don't have specific feedback, I'm not going to create the documentation for you. Review the old app compared to the new app and you'll find everything. It was change for no reason and it made everything harder. I just know that I'm clicking more and now more actively looking for a replacement. Spending the last 7 months resolving the search function issues may have been a better use of time.

General feedback is that everything is bad is BECAUSE the solution we all see is to please roll the app back to what it was before. Then hire actual designers, do actual UI/UX testing, and find ways to make the app better instead of changing the app for the sake of changing the app.

UI/UX is hard to get right, but very easy to get wrong. Look into Stephen Krug's "Rocket Surgery Made Easy" for more info on this, and into Nielsen's books. They're old but very relevant. So much mystery meat, so many added clicks for no reason, so many non-intuitive paths.

Philippe Lehoux one thing that is inconvenient is that before it was 2 clicks to move a private conversation to a team, and now it's 3 clicks / hidden behind the menu.

another thing that is inconvenient is that we don't really track which tasks are in progress or not with missive, so the extra click to close a task is inconvenient

Tomas (TJ) Dardet Preston Yes, true, these specific feedback are good. Not a prefect replacement, but do you know you can search the few characters of a team and it will show up at first level of that menu?

> another thing that is inconvenient is that we don't really track which tasks are in progress or not with missive, so the extra click to close a task is inconvenient

You can SHIFT + CLICK to mark as completed a task without opening the menu.

Philippe Lehoux - ah I see, I didn't know that. Thank you.

You can also use the Command + E command bar, e.g. typing "a t s", would surface the action "Assign to support team".

Pravin Bansal Thanks for the feedback, but let me add a clarification: tasks were always part of Missive.

What this new update introduced is a central place to visualize all the tasks created across various conversations (email threads). On top of that, this new task view also shows all assigned conversations, essentially equating assigned emails to individual tasks.

So conceptually, nothing new has been introduced, apart from task views, central places to visualize assigned conversations and tasks.

A lot of our users do coordinate around emails with assignment and tasks.

Our biggest mistake was pushing too many changes at the same time, which created a lot of friction when first trying this version. Specially around the sidebar changes.

If the task views are not useful, you can hide them. And for each team, in the settings, you can either pick the old team inbox view or the new team spaces view.

With these options, you can easily revert to how you were using Missive previously.

Ben Daron seriously it’s ridiculous. Like they don’t care what we want and do what they want. Don’t listen to your customers and you’ll have no customers.

Ben Daron A central view for tasks was one of the most upvoted feature on our Canny board. https://feedback.missiveapp.com/feature-requests/p/global-view-for-tasks

It is certainly hard to balance the needs of all of our customers, as they are using Missive in so many different ways. Now I understand the frustration of a 7 months long development cycle; and this were we want to get better for the next few releases, shorten the cycle, to have quick feedback loop.

> (but don't get me started on the user icon/settings moving from the bottom to the top for no reason)

Can you provide the reasons why it's so upsetting? Is it that you need to click first on the "+" to get to the new draft option?

Philippe Lehoux thank you for a response.

It's a highly upvoted request, but even reading that request isn't quite what you all released. The original post was asking for a view of all tasks, which I could see why they would want that. But what was released changed all conversations into tasks and removed many of the core Missive features we all rely on. It wasn't until we all reached out that these were brought back in, so it feels like the true intent was to remove them. With a significant release like this, it should have been beta tested or opt-in to collect this feedback before it was released to all customers. If everything had just stayed the same and you added the ability to have tasks the way they are now, it wouldn't have been an issue.

re: moving user icon/settings - yes, I know there are keyboard shortcuts, but it's now 2 clicks instead of one to start a new email (the very purpose of this app). Also, all of our documentation for our team internally has screenshots of user settings at the bottom - now it's at the top (with no real reason why it needed to move as it wasn't changed) and so all of our documentation needs to be updated and team needs to be re-trained.

I understand software has to evolve and change is needed, but it feels like this release was a beta and not production ready. We love Missive, but I wish that this feedback board was updated more frequently and actually maintained. There are SO many requests, but none of them are Under Review, Planned, or In Progress - they just jump to complete when they are released. Having more transparency and updating the statuses (as well as cleaning up a lot of the duplicates) would make me feel better long term in the development of the product.

Ben Daron: Thanks for the feedback. Initially, we conducted a beta test with around 25 organizations. However, we made the mistake of selecting only those organizations that were already enthusiastic about the tasks. Additionally, for each participant, we conducted an onboarding call where they could ask questions, and we could guide them on how to adapt to the beta version. None of the beta users raised concerns about the new sidebar. We should have pick a broader set of users (ones not interested in tasks).

> But what was released changed all conversations into tasks and removed many of the core Missive features we all rely on.

By next week, we plan to release an update that will allow users to filter tasks in the task views to show only those created within conversations, effectively filtering out general conversations. We are also working on enhancing the keyboard navigation and layout of the task view to make it more efficient.

> re: moving user icon/settings - yes, I know there are keyboard shortcuts, but it's now 2 clicks instead of one to start a new email (the very purpose of this app).

I personally agree with this concern, and it remains a topic of strong debate internally. The idea behind the "+" button was to encourage users to explore available actions and shortcuts, and gradually learn the necessary shortcuts, similar to the approach used by "Superhuman."

> Also, all of our documentation for our team internally has screenshots of user settings at the bottom - now it's at the top (with no real reason why it needed to move as it wasn't changed) and so all of our documentation needs to be updated and team needs to be re-trained.

You make an interesting point about documentation. The menu was moved to the top to maximize the "real estate" in the sidebar. By placing settings and "+" actions at the top, we increased the amount of space dedicated to user content in the sidebar.

> There are SO many requests, but none of them are Under Review, Planned, or In Progress - they just jump to complete when they are released. Having more transparency and updating the statuses (as well as cleaning up a lot of the duplicates) would make me feel better long term in the development of the product.

Great point. Last year, our team expanded from 4 to 13. Managing the Canny board, rather than just reading it, was challenging for a team of our size (that's not an excuse). We will try to be more proactive.

Ben Daron: Just marked all the things we are currently working as in progress: https://feedback.missiveapp.com/feature-requests?status=in-progress

Also see this one related to your task view feedback: https://feedback.missiveapp.com/feature-requests/p/filter-assigned-conversations-email-thread-form-task-view

Kasim Javed Given our recent changes, post release, like the team display setting, what is still annoying to you?

Allison Pearson Thanks for the kind words, we do care a lot, and try to adjust to feedback as best as we can.