Voice channel
complete
Nimrod Heick
What will make your platform perfect solution is voice channel which I think is really missed. An option to use twilio voice number just like the use of twilio online chat api. Option to set IVR menu, queues, group calls, customer contact popup upon call, click to call, custom greeting, set hold music, simultaneously ringing or ring by order groups, call back, call transfer and more...
Sip phones integration so when customer calls the phone will ring and the customer details will pop up on agent screen, when click to call the call will be made via the sip phone .
Of course every call will be saved as conversation and the agent will be able to write private notes and the call record will be available there.
It’s a big project but I think that this is really missed in your system. You don’t offer any voice channel.
I will be really happy to hear what do you think about it.
Philippe Lehoux
We just released the Dialpad SMS/Voice logs integration!
Sam Karim
Philippe Lehoux: ring central please 🤞🤞
Philippe Lehoux
Sam Karim: We are working on it, but please create a new suggestion just for it.
Frank Jing
please do OpenPhone soon!
Philippe Lehoux
complete
We just released our Aircall integration see https://missiveapp.com/integrations/aircall
We are also working on a Dialpad and Toky integrations, those will be released later this summer.
p.s. Aircall API doesn't allow us to receive and send SMS from Missive, but they told us this should be possible next Autumn. As soon as it is, we will s itupport.
Ben Hanni
Philippe Lehoux: how about RingCentral? Their API list is extensive and should allow for SMS as well.
Frank Jing
Philippe Lehoux: how about OpenPhone, our whole department uses it
Wesley Wall
I would love to see a Cloud VOIP provider integration. This is something Front has that Missive is missing. If Missive had this, it would keep me committed to them forever.
David Kraljic
Totally agree. I really really really wish I could handle calls in Missive. An integration with something like Aircall, Toky, DialPad, etc or the many other like it would be awesome. It would complete the all channels communications circle that missive is so close to "closing"
Nimrod Heick
Of course it could be add on with extra cost