Snooze for Everyone, but keep assignment when snooze ends.
G
Greg Ohlin
We use Snooze for everyone on shared conversations to make sure everyone knows it's legitimately waiting.
We want the conversation to stay assigned to the current assignee when it unsnoozes, so ownership continues after the reminder.
Right now, it appears to return to the team inbox or lose assignment. (Or suggest another workflow/way to look at it)
Benjamin Awerkamp
I agree. Seems like this would be the most intuitive.
G
Greg Ohlin
This is a great tool and it is so much easier when everyone can see one that is snoozed. Emails don't get lost that someone maybe waiting on an answer.
Fatima Ebrahim
This is an excellent suggestion and would decrease the tremendous number of clicks happening
Also Snooze + Close would be very helpful because when it Unsnoozes it automatically Reopens the ticket
So by closing it can clear out of everyone's inbox until the snooze date