Search within selected conversation
Tim Jasper
Hi Philippe Lehoux . Curious if you guys are considering additional search functionality. Like others here I have been using missive for a long time and some of my one-on-one conversations with long-term employees are years long. Searching for something within one for these chats is basically impossible at the moment. If I search for a keyword / phrase etc, it will take me to a conversation but it doesn't take me to the point in time that I had conversation (about the keyword). We have started to move 'threaded' /topical conversations to their own conversations, however obviously that doesn't always happen.
Philippe Lehoux
Philippe Lehoux
You can at least use the "Find in view" option:
Adam Dobay
Philippe Lehoux: yep, this is a good workaround. I just have to remind myself that it's there, and when I press Ctrl+F, I should not be looking in the top right corner. :)
Ryan Anstey
We're starting to use Missive as a project management tool with labels. Now more than ever do I wish conversations were searchable. They can get LONG!
Sam Boyd
Ryan Anstey: can you elaborate on how/why you're doing this? I can't imagine how an email client could act as a project manager, so I'm really curious about your use case.
Ryan Anstey
Sam Boyd: I guess it's not really the project manager itself, but it contains the chat threads for the tasks/tickets themselves.
Sam Boyd
Ryan Anstey: got it. That sounds similar to what we do then. We try to keep one long thread for all projects with the client. So these can be long, but we can integrate both system generated messages via API, as well as our staff communicating with the client all within a single thread.
It is interesting to hear that you're using tasks. It feels quite gimmicky to me as I found it hard to come up with a way to ensure accountability amongst users.
Ryan Anstey
Sam Boyd: I would say it started as tasks, but it's really just a label that contains all of the conversation element of the tickets or tasks we receive. All the work is done externally, but if we need someone's input, having it in Missive is a game changer.
Philippe Lehoux
Francis Maes
oh yeah that would be so nice!
Adam Dobay
I've been running into this myself, and now that it's not there like it was in Gmail I can see how many use cases are there for introducing the "search for words within this email thread" function:
- When on calls, customers refer to emails that they've received or sent, and you need to quickly pull up
- Long threads where you want to find one quote from one person where you only have a word to go on
- Customer/tech support emails where you again sometimes need to find one line of advice/issue in a 25-message thread
- Trying to find specific information in singular emails that are long and the information is structured poorly.
When I have to perform any of these tasks, I currently either have to:
* copy and paste a long email into a text document to be able to search within the text
* load up Gmail and start the search for the email thread and then find the contents again
At best, it's an annoyance and adds a lot of time. At worst, when it's a time-critical situation (the customer is waiting on the line or has a demand that has to be checked immediately), it's stress-inducing.
Philippe Lehoux
Thomas K. Running
This is sorely needed, especially as we continue using Missive over time. In this context, searching messages posted via API (not just emails and chats posted using the Missive client) is also crucial.
Neal Bailey
yes its really important, I found myself having to open another email client just to do this, find the email go back to missive, locate it based on the date to copy the link in missive, also would be good when this is added to have a shortcut for this like CMD+G for example
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