Rules for Team Inboxes
complete
Etienne Lemay
complete
A new “Team changed” rule type has been added
Philippe Lehoux
Merged in a post:
Rules based on team assigned
Kevin Lo Giudice
To be simple, we would like to be able to trigger rules from team assignment (action or condition), the same way we can with labels.
For instance, send an automatic response when a conversation is assigned to a specific team (User actions) or remove labels only for closed conversation of a specific team (condition for a user actions).
As we use several teams that rely on the same shared address and that message are assign from one team to another, it would be super helpful to create automatic actions based on that.
Philippe Lehoux
Merged in a post:
Rule trigger for conversation moves
Chip Wolf
I'd like a rule to trigger if a conversation is moved to a specific team inbox
Thanks
Rafael Masson
There is a chance that “Email account” rule conditions can do a job close to what you are looking for. If not, feel free to give us more details about your use case. You can email us at support@missiveapp.com with details specific to your organization / teams / accounts.
Simon Mayerhofer
Rafael Masson: One use case could be: Changed Team Inbox. e.g. "Changed Team". I want to automatically remove added users if I change the team. There is already an action for this but as a trigger it would be super helpful.