Rules for archived mails
H
Heinz Abegglen
We have a similar issue regarding the handling of conversations, but in reverse. Our preference is to close conversations rather than archive them unclosed. Archiving conversations that haven't been closed happens unintentionally. Archiving a conversation from the personal Inbox is safe, but using the same convenient keyboard shortcut in the Team Inbox can lead to accidental archiving and leaving the customer request unanswered.
Robert Merrill
Please consider adding. So many workarounds to just replicate what would be triggered “on archive”.
Robert Merrill
Yes please. When I swipe archive on an email please allow a trigger to be fired!
Kevin Lee
+1 and to add, Please allow us to run these rules on both emails and Conversations
Robert Merrill
Kevin Lee great point. Yes