Inline use of canned responses
complete
Grzegorz Kalinowski
Amazing! Thanks!
Etienne Lemay
updated the status to
complete
Responses can now be inserted inline when typing the # character
This can be disabled in your settings.
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Grzegorz Kalinowski
Etienne Lemay: <3
T
Tania Houston
The quick access to responses would really help. Inline as shown by Álvaro Trigo would be ideal, but even if it was possible to see the options in the right hand side bar it would be better than having to click to open a list.
The other issue with the current method is that sometimes responses aren't the whole mail so when I select to look for the partial response I want to insert, I lose the view of the mail I'm half way through composing.
Grzegorz Kalinowski
Philippe Lehoux any plans for that? :)
Philippe Lehoux
Merged in a post:
Rresponses (Snippets) - Adding text to mail by command "/"
Grzegorz Kalinowski
I used to use a tool like Vocus.io. It doesn't even grow up to the full functionality of yours, whereas it had one unique feature.
Inserting text into an email using the "/" command.
Let me throw in a link to this functionality:
You have templates at your soft, however this insertion of text e.g. for me /delivery will inserts information about delivery options (of course it is configurable).
Emoticons are under the ":" - so it can be something other than "/" for this functionality.
However, this is a great speed-up for emails - even more so than templates.
Philippe Lehoux
Merged in a post:
Add tags to responses and enable live inline preview while composing
B
Bastien Bournet
Allow us to add tags to canned replies to quickly preview them in a conversation while composing a reply.
Let's say we have different canned replies related to "Sales" so maybe "Sales - Not workable", "Sales - Missing information", etc.
We could add a shorthand tag for each reply like "sales-nw", "sales-info", etc.
Then, when writing a reply we could simply start typing "!sales-..."
.... and two things would happen.
1) A small menu would appear above the shorthand with possible match (see picture from LiveChat UI)
2) A preview of the highlighted reply would be displayed below the shorthand
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Philippe Lehoux
Merged in a post:
Custom shortcuts for phrases
L
Luis Manjarrez
Similar to canned responses but for short phrases, it is used a lot for customer support (eg. let me know if you need something else or the likes)
Geoff Ball
I like the idea of a # or ## to initiate a dropdown, but the Insert Response button should do what you're asking for (unless I'm misunderstanding you).
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Philippe Lehoux
Example in other products? Why can't you use personal responses?
Svetlana Malakhova
Philippe Lehoux: There are shortcuts in SaleforceIQ. It is very handy because you can start typing them with some character and the will be automatically inserted.