Missive’s AI currently relies primarily on conversation context and limited internal data. Critical company knowledge—such as FAQs, SOPs, pricing, policies, and product documentation—lives outside Missive and cannot be reliably leveraged.

Result: inconsistent responses, unnecessary follow-ups, and avoidable manual effort.

Proposed Solution

Introduce an External Knowledge Base integration that allows structured and unstructured knowledge sources to be connected and selectively exposed to Missive AI.

Core Capabilities

Knowledge Source Integration

Import via URL, PDF, DOCX, Markdown

API connectors (e.g. Notion, Google Drive, internal systems)

Granular Scope Control

Assign knowledge bases per team, inbox, or workspace

Role-based access (admin, editor, read-only)

AI Context Governance

Configure when and how external knowledge is used

Optional “answer only from knowledge base” enforcement

Versioning & Refresh

Automatic re-indexing on content changes

Change tracking for auditability

Source Transparency

Optional visibility into which sources informed an AI response

Business Impact

Higher answer quality and consistency

Faster onboarding of new team members

Scalable AI usage across Support, Sales, and Operations

Reduced risk from outdated or incorrect responses

Target Users

Customer Support

Sales & Account Management

Operations / Back Office

Knowledge-driven organizations with repeatable workflows

Success Metrics

Reduction in manual AI corrections

Increased AI response acceptance rate

Faster first response time

Improved CSAT

Priority

High — foundational for enterprise-grade AI adoption in Missive.