Auto-select signature based on last teammate reply in shared inbox
Arnaud Mediaflow
Auto-select signature based on last teammate reply in shared inbox
Hi Missive team,
We use Missive with a shared inbox setup where multiple teammates reply from the same alias (e.g. info@company.com), each with their own personal signature.
At the moment, signatures are selected based on the alias itself, not based on which teammate previously handled the conversation. This means we constantly need to manually switch signatures when continuing a thread.
It would be extremely useful if Missive could optionally:
• remember which teammate last replied in a conversation
• automatically apply that teammate’s default signature on the next reply
• or offer a setting like: “Use signature of last replying teammate”
This would make shared inbox workflows much smoother and reduce mistakes/inconsistencies in communication.
I believe this would be valuable for many teams using shared aliases for sales or customer support.
Thanks!
Z
Zoey Top
Not sure if this is what you meant, but...
We also use shared inboxes and have one dedicated signature to the alias. However, the signature uses variables:
{{ user.first_name }} {{ user.last_name }}
{{ user.job_title | default: "Service Team" }}
Company Name
Address
etc.
It pulls variable info from each users profile, and if there is no job title defined, it defaults to whatever you want (like "Service Team"). This way we can all reply on the same thread and never worry about our signature.
Zrinka Zvonarevic
Had this same issue