Analytics / Reporting | Voters

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Analytics / Reporting

Cyril Haoudi

Measure performance metrics like response time and message volume for more data-driven decisions thanks to users statistics.

November 27, 2017

David Klein

A must have to replace ticketing tools like zendesk, freshdesk...

Miranda Annesley

Response time with an auto label after no response within an hour or two would be fantastic.

Jan Cibulka

Analytics is something what is a must today. Guys common please add this feature and your app will be the best.

Jennifer Li

Yes this would be very useful metric! Average handling time per agent, average emails answered, etc. This is the only thing thats keeping me move our entire mailing system to missive.

Shane

Time & qty analytics per user would be immensely helpful - the only deal breaker with your software I've found , otherwise it seems a solid offering. If it's on the horizon in your roadmap please let me know

Arbab Chaudhry

something like email metrics would be amazing.

Mendel Sandel

Hello we are really looking for such a feature would have a timeline for this

Peter

Any update on this? This was standard @ Front at an early stage.

Brennan O'Dowd

With shared inboxes which user specifically is replying would be useful information to capture.

Rafael Masson

Merged in a post:

Statistics

Siro Andrea Roncadin

It would be cool to have a page where you can see the stats for each account. Like how many emails sent, received for a date range. It would make it more easy for us to understand if an agent has too many or too less emails to reply.

April 7, 2020

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