Time & qty analytics per user would be immensely helpful - the only deal breaker with your software I've found , otherwise it seems a solid offering. If it's on the horizon in your roadmap please let me know

something like email metrics would be amazing.

Hello we are really looking for such a feature would have a timeline for this

Any update on this? This was standard @ Front at an early stage.

With shared inboxes which user specifically is replying would be useful information to capture.

It'd be great to have a simple way to keep track of support load and response time inside our team. It could be separated by team inbox and/or team member, and include metrics like conversations started, closed, avg. close time. It'd also be super useful to have date filters so we can track how support fluctuates from one month to the next for instance. ✌️

Yes please. As per David Whiteside request A time period filter, mailbox filter, average First Response Time for choosen mailbox, name of each individual with access to choosen mailbox & their total number of responses.

Yes! Analytics and reporting, response/resolve time in particular is the only thing missing for us...

Absolutely essential!! We really need this too! I need accountability for my team so I know who is performing well etc