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Analytics / Reporting
Activity
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Arvind Goel
Features:
- Overall activity stats by user, by team, by organization (# of responses, # of new emails) by hour, day, week, month
- For team mailboxes - which user responded to how many emails and after how long, how many assigned by user to self, how many assigned by somebody else to a user, how many assigned to user but not responded to, how many unassigned and not responded to (right now, by time/date range)
- Report with links to unresponded messages (with filters for external vs internal senders)
Adrianne Sumulong
Be able to see statistics per tag, so we can understand which tags have the highest number
David Klein
A must have to replace ticketing tools like zendesk, freshdesk...
Miranda Annesley
Response time with an auto label after no response within an hour or two would be fantastic.
Jan Cibulka
Analytics is something what is a must today. Guys common please add this feature and your app will be the best.
Jennifer Li
Yes this would be very useful metric! Average handling time per agent, average emails answered, etc. This is the only thing thats keeping me move our entire mailing system to missive.
S
Shane
Time & qty analytics per user would be immensely helpful - the only deal breaker with your software I've found , otherwise it seems a solid offering. If it's on the horizon in your roadmap please let me know
Arbab Chaudhry
something like email metrics would be amazing.
M
Mendel Sandel
Hello we are really looking for such a feature would have a timeline for this
Peter
Any update on this? This was standard @ Front at an early stage.
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