Analytics / Reporting | Voters

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263

Analytics / Reporting

Cyril Haoudi

Measure performance metrics like response time and message volume for more data-driven decisions thanks to users statistics.

November 27, 2017

Phil Langlois

I hope we can have news about this feature. If Missive has a demo available to gather feedback from their customer I would love to help

Philippe Lehoux

Merged in a post:

Statistics sidebar

Viet

Can we have a simple sidebar + a full with status page with stats such as: How many outstanding tasks for each person in each team...

June 22, 2018

August 4, 2022

Kate Mirow

Would love to also see time spent per inbox + per employee! We charge Clients based on hours worked for this so this would be a game changer

Jhon LeBaron

This would be AMAZING!

Etienne Lemay

Merged in a post:

Analytics/ Reporting

Carsten Camon

Hi Team,

It would be nice to have this in your platform. The report where you can see how many sms we sent out per day and received. This is a must feature.

June 1, 2022

Michael Costin

Hi - this is really important, and has been requested for five years now - is it ever going to happen?

Jessica Martin

Adding support for this as well. We'd like to understand email volume per team inbox (incoming/outgoing), sender, time of day, response time would also be useful. Even better if we were able to access historical data!

Diego Yrivarren

Could we get an update on this? It is an old but very popular request from Missive users and it is extremely important to have for growing teams.

Arvind Goel

Features:

Overall activity stats by user, by team, by organization (# of responses, # of new emails) by hour, day, week, month
For team mailboxes - which user responded to how many emails and after how long, how many assigned by user to self, how many assigned by somebody else to a user, how many assigned to user but not responded to, how many unassigned and not responded to (right now, by time/date range)
Report with links to unresponded messages (with filters for external vs internal senders)

Adrianne Sumulong

Be able to see statistics per tag, so we can understand which tags have the highest number

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