Allow Out of Office auto-replies to be sent as a separate conversation
Raphaelle MARSOT
I’d like to have an option for Out of Office auto-replies to be sent as a separate conversation, while keeping the incoming email in its original conversation thread.
Current behavior:
Incoming email stays in the conversation
OOO auto-reply is added to the same conversation thread
Desired behavior:
Incoming email stays in the original conversation
OOO auto-reply is sent as a separate outgoing conversation/message
The auto-reply would ideally only appear in Sent, without being added to the original Inbox conversation
This would help keep customer conversations clean and avoid mixing automatic absence messages with the actual email thread.
A setting such as:
“Send Out of Office auto-reply as a separate conversation”
would be very useful.
I tested possible workarounds using Rules and Move email to new conversation, but as confirmed by Support, rules do not trigger other rules and the incoming email is always moved together with the reply.
This could remain optional, with the current behavior kept as the default.