Handling Assigned Emails When O-O-O | Voters

Handling Assigned Emails When O-O-O

Hakan Yeyrek

When an incoming email is assigned to a specific user, but that user has their status set to Out of Office in Missive, is it possible for the message to be automatically reassigned to another teammate or for the team to receive a notification?

4 days ago

Eva Tang

Absolutely. As an example, if someone from the support team goes on vacation, you can create a rule that moves any incoming emails to that user back to the team inbox.

If you want to see an example of more advanced OOO rule setup, here's one from a team of 50: https://youtu.be/ozoKjToziLc?si=P16yERJG31Gw5tpV&t=210